verifiedOfficial citizen feedback system

Your experience helps us serve better.

The Client Satisfaction Measurement portal gives every citizen a simple and secure way to assess municipal services and help shape better public service delivery.

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Ready to share your feedback?

Scan the official QR code displayed at the service counter you visited to open the correct survey.

check_circleNo account requiredcheck_circleMobile friendlycheck_circleOptional identification

Simple by design

Three steps to make your voice count

Designed for quick completion on any phone, without creating an account.

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Locate the official QR

Find the CSM QR code at the municipal office or service counter where your transaction took place.

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Scan using your phone

Open your phone camera and scan the code to access the appropriate office survey.

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Submit your assessment

Rate your experience honestly to support evidence-based service improvements.

Public service commitment

Feedback that leads to action

Survey results help municipal leaders identify service strengths, address recurring concerns, and monitor improvements across offices.

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insights

Evidence based

Results guide service planning and performance reviews.

visibility

Transparent

Trends reveal where attention is most needed.

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Citizen centered

Every response represents a real service experience.

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Standards aligned

Supports efficient service delivery under RA 11032.